Shipping

 Once an item has been purchased and a payment confirmation has been received, we will then ship the item.

Items remain our responsibility until they are delivered and signed for at your door.

Here at RCM, we take great care in packing products, using the most suitable materials to provide safety and protection on their outbound journey to you.

All items are sent via registered/recorded sign for mail or courier services.

If an order is urgent, please contact us so that we can send your order via the quickest possible service, additional postage fees may apply.

 

Overseas

Items shipped overseas, are sent via the following services. Orders under AUD$200 are automatically sent via international registered mail. Items greater than AUD$200 are sent via Express Courier International service. Tracking details are provided.

Please be aware, shipping can sometime take longer depending on the destination country and other factors out of our control.

 

 Returns

We guarantee the authenticity and grade on our products, unless stated otherwise.

At RCM, we want our clients to be 100% satisfied. In the rare incident we don’t meet this standard, we offer a full refund including the original postage costs.

Items must be returned in the same condition they were sold, remaining in the original packaging or coin holders and be accompanied with any certificates or documentation originally provided.

It is the client’s responsibility to return an item to us safely once a refund has been requested. Should the item become lost, stolen, damaged, misplaced, or otherwise during transit, RCM is under no obligation to reimburse the client in any way.

If the item is not faulty or misdescribed by us, and is returned due to a change of mind, it is the responsibility of the client to incur any return postage costs.

Deposits on lay-by purchases are not refundable due to change of mind, so please buy carefully when buying through lay-by. The deposit is 25% of the purchase price.